Question 1

What is self-transfer?

Accepted Answer

When you book a connecting journey with Dohop Connect, at least two bookings are generated directly with the carriers involved, be it an airline or a ground transport provider.  This means that when you land at the connecting airport, you must collect any checked luggage, exit customs and then recheck yourself and your luggage for your next flight, or pick up your luggage and take it with you on the train, bus or other means of transport that is included in your journey.

Question 2

What if I want to make a flight change?

Accepted Answer

Question 3

What is the minimum connection time?

Accepted Answer

Your journey will be comprised of flights on separate tickets, and you will need to exit customs and recheck yourself and your luggage at the transit airport. For this reason, a transit visa may be required. Please contact your local authorities to understand if you need a visa or any other permissions to transit through the connecting airport.  Your connection time can vary anywhere from 90 minutes to a full day or an overnight stop. For shorter connection times (90 minutes to 3 hours), we recommend that you familiarize yourself with your connection airport terminal map in order to make as speedy a transfer as possible. Terminal maps can be found on airport websites or by contacting our agents, who will be happy to assist you. For longer connections, hotel accommodation is not included but feel free to contact our agents should you want our advice on what to book.

Question 4

Do I need to collect my luggage and re-check it between flights?

Accepted Answer

Yes, you'll need to collect your luggage and re-check it with the next airline. Be sure to research each airline's baggage policies and terminal locations to make sure you can make your connections smoothly.

Question 5

Where can I read reviews of Dohop Connect?

Accepted Answer

Question 6

How do I know I'm getting the best deal on flights?

Accepted Answer

Our booking engine searches multiple airlines to find the best deals for your journey. We strive to offer competitive prices and transparent pricing, so you can feel confident in your travel booking.

Question 7

What currency will I be charged in?

Accepted Answer

The base currency for each of the transactions made on your card will depend on the carrier you are travelling with. All prices displayed on Dohop Connect are based on current currency exchange rates and are subject to changes.

Question 8

Is booking on Dohop Connect safe and secure?

Accepted Answer

Yes, booking on Dohop Connect is safe and secure. We prioritise the security of our customers' information and work directly with airlines to ensure your booking is made directly with them. We do not store payment information directly and have implemented industry best practices for storing personal information.

Welcome to Dohop Connect

We offer smooth combined journeys for all your travels!

Frequently Asked Questions